Your Rights
Read our 17 Reviews
Open & Honest Mortgage Advisor in Scunthorpe
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Advisor or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.82 Rating17 Reviews
Donna
FANTASTIC AND OUTSTANDING SERVICE!! Unfortunately the purchase of our new home was rather difficult, we had devaluations and chains falling through, so to say the least it was testing!! we had a very stressful, hard 7 months to get to the...
5 days ago
Stuart
Dealt with my mortgage arrangement and application in super quick time. Very efficient and would recommend to everyone.
7 months ago
Rebecca
Leo and Lyndsey were fantastic! No issues at all, and all very quick and efficient. Thankyou so much
1 year ago
Anonymous
She was so helpful. I felt hopeless after just having my mortgage declined by a high Street bank and she's given me some hope again.
1 year ago
Akvile
Amazing and really friendly service. Really glad I choosed this company for my remortgage. I would definitely recommend this company to everyone
2 years ago
Jonathan
I would highly recommend Scunthorpemoneyman to anybody needing the service. They have been very quick to respond to any questions and I have had to do next to nothing through the hole process they have handled everything brilliantly.
2 years ago
Samanatha
Fantastic advice and guidance throughout the full process. Malcolm and his team were extremely knowledgeable, efficient and responsive during our mortgage application. When we came across obstacles, these were dealt with quickly and advice given on...
2 years ago
Amelia
Absolutely fantastic service from all at Scunthorpe money man. The staff are so friendly and helpful, nothing is too much trouble, any questions answered. Kept up to date all the way through, I would recommend to anyone. Many thanks for all...
3 years ago
Samantha
Outstanding service from start to finish with every member of the team helpful and friendly. I could rely on them for advice and updates at all stages.
3 years ago
Thomas
Wow..... what a fantastic team they are Matt,Mel and Wendy did a fantastic job for me been messed around by other brokers in the past but from the very first phone conversation I knew they had my best interests. Fantastic communication always kept...
3 years ago
Anonymous
Thanks so much to the team. You made everything so easy and clear. I would highly recommend your services.
4 years ago
Richard
Great communication from start to finish and even after finding a mortgage deal for us Jason kept looking and found a even better one at .5% less
5 years ago
Jayne
A fabulous company to deal with who put my mind at ease and everything that they required in the manner of documentation was never a problem, Matt, Leanne and Wendy kept in constant contact with me and gave me a 5 star service, in actual fact it was...
5 years ago
Kenneth
I can’t thank Matt and Mizna enough for all there help and hard work! Nearly time to sign for our house and it wouldn’t have been possible without the help of Scunthorpe Money Man! Thank you all!!
5 years ago
Sophie
Absolutely fantastic staff! I stumbled across Scunthorpe Money Man on google, with just one call the ball was rolling...fast, efficient, friendly and supportive. People say mortgage applications are stressful and boy they are not wrong but with the...
5 years ago
Chris
Very happy with the service provided, Excellent service from start to finish. I would definitely recommend Scunthorpe Moneyman and would use them again in the future. 5* Experience.
5 years ago
